A shopper says nothing arrived
Find the sale, see what happened and resend it in a minute.
2 min read
- 1Open Delivery and look for the sale. The Waiting, Retrying and Failed tabs show anything that didn't go through.
- 2Retrying means veedo will try again on its own; the page shows when.
- 3Make sure your delivery server is online and the item is inside it.
- 4To send it again yourself, open the shopper in Customers, tick the purchase and press Redeliver. Or ask them to use redelivery from your website or a vendor.
- Second Life sometimes delays deliveries when inventory is busy. A resend usually fixes it.
- If the shopper has a full inventory or is set to busy, items can be held until they log back in.
- Gifts go to the gift's recipient, not the buyer.
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